Frequently Asked Questions
Everything you need to know about our fine teas and delivery.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate flavors, store your tea in a cool, dark place away from light, air, and strong odors. Our airtight tins are designed specifically for this purpose.
Do you offer international shipping?
Yes, we ship our premium tea blends globally. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your tea sachets and packaging compostable?
We are committed to sustainability. Our tea sachets are made from plant-based materials and are commercially compostable, while our classic tins are 100% recyclable.
What is your return policy for food products?
If you are not completely satisfied with your purchase, you may return unopened items within 30 days of delivery for a full refund or exchange.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer wholesale pricing for cafes or restaurants?
Yes, we provide wholesale opportunities for businesses looking to serve Harney & Sons tea. Please contact our wholesale department via the dedicated link in our footer.